Shwetha Menon recounts ‘frustrating experience’ with IndiGo


Actress Shwetha Menon has slammed Indigo airways on social media, stating that she had a ‘irritating expertise’ with the service not too long ago. Based on the actress, she was alleged to board a 12pm flight from Mumbai to Kochi. Nonetheless, she was knowledgeable by the service that the flight had been rescheduled to 1.30pm. When she arrived on the airport on the rescheduled time, she was shocked to be taught that the flight had already left.

She additionally alleged that the workers on the assist desk was very impolite and was not prepared to accommodate her or the remaining passengers within the earliest flight. That is what she has to say:

“I had a 12 pm flight (6E-6701) booked from Mumbai to Kochi, which was rescheduled to 1.30 pm as per the SMS obtained from the airways. However after I reached the airport, I used to be shocked to listen to that the flight had already taken off at 12 pm! I used to be not alone; there have been round 22 passengers in the identical scenario as me.

Including to the distress, the day gone by, we obtained midnight calls from Indigo Airways, which was fairly annoying. Anyway, coming again to the airport, the scenario was not dealt with properly by one explicit workers on the helpdesk. As an alternative of offering any help, she was making an attempt to place us within the 9 pm flight, despite the fact that the 5 pm flight was accessible. She was not even able to hearken to us and spoke very rudely.

So as to add insult to harm, she even challenged us to complain wherever we wished, and that’s after I determined to go reside on social media. Lastly, after lots of chaos, they made preparations for us to board the “absolutely booked” 5 pm Indigo flight 6E-6703. We lastly arrived at Kochi airport, and Aswathy and Vishnu from IndiGo6E’s Kochi workplace rendered a private apology. So, that’s my story, and I hope Indigo Airways takes crucial steps to keep away from such conditions sooner or later (sic),” she wrote.